Privacy Policy

American Eagle General Logistics & Contracting, LLC ("AEGC," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you visit aegcusa.com, submit a form, or opt in to receive text messages from us. By using our website, you agree to this policy.

• Information You Provide Directly: your name, email address, phone number, mobile phone number for SMS, organization or agency name, buyer type, delivery location, and any details you include in form messages.
• Information Collected Automatically: IP address, browser type, device information, pages visited, time spent on pages, referring URLs, and information collected through cookies and similar technologies.
• Information from Third Parties: we may receive information from business partners, distributors, or publicly available government procurement sources when relevant to responding to a request.

• To respond to inquiries, quote requests, and capability statement requests
• To provide, source, and deliver the products and services you request
• To send informational text messages about your inquiry when you have opted in, such as quote confirmations, order and delivery updates, and follow-ups
• To send occasional promotional text messages about our services when you have separately opted in
• To send emails and make calls related to your inquiry
• To operate, maintain, and improve our website
• To comply with legal, regulatory, and contractual obligations

Consent is obtained through two separate, clearly labeled, unchecked, optional checkboxes on our website forms: one for informational messages and one for promotional messages. You may agree to either, both, or neither.

• Providing SMS consent is never a condition of any purchase, service, or website use.
• Informational messages: quote confirmations, order and delivery updates, follow-ups on your request, and related service communications.
• Promotional messages: occasional messages about our supply and sourcing services, product availability, special offers, and business updates.
• Message frequency: message frequency varies based on your inquiry and account activity.
• Rates: Message and data rates may apply.
• Opt-out: Reply STOP, CANCEL, END, QUIT, or UNSUBSCRIBE to any message at any time. You will receive one confirmation message, and no further messages will be sent unless you opt in again. Opting out of one program does not automatically opt you out of the other. Reply STOP to each program you no longer wish to receive.
• Help: Reply HELP to any message, or contact us at (904) 962-2197 or info@aegcusa.com.
• Carriers: Supported on all major U.S. carriers. Carriers are not liable for delayed or undelivered messages.
• Eligibility: Users must be 18 years of age or older to opt in. You must provide a valid mobile number that you own or are authorized to use.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support of services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We do not sell, rent, or share phone numbers or SMS opt-in data with anyone for marketing purposes under any circumstances. Opt-in and opt-out records are retained for compliance and audit purposes only.

We may share non-SMS information with service providers who help us operate our website and business (such as hosting, CRM, and email providers), with distributors and freight carriers as needed to fulfill your order, and with government authorities when required by law. We do not sell personal information.

We use cookies and similar technologies to understand how visitors use our website and to improve it. You can control or delete cookies through your browser settings. Disabling cookies may affect some website features.

We keep personal information only as long as needed for the purposes described in this policy, or as required by law. SMS consent and opt-out records are retained for at least four (4) years to comply with the Telephone Consumer Protection Act (TCPA) and carrier requirements.

You may request to access, correct, or delete the personal information we hold about you by contacting us using the details below. We will respond within a reasonable time and as required by applicable law.

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Our website and text messaging programs are not directed to anyone under 18 years of age. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us information, contact us and we will delete it.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our website after changes are posted means you accept the updated policy.

This Privacy Policy is governed by the laws of the State of Florida.

American Eagle General Logistics & Contracting, LLC
2151 University Blvd S, Jacksonville, FL 32216
Phone: (904) 962-2197
Email: info@aegcusa.com